Archive for October, 2009

Problems Detected with Indesign CS4 and PDF files.

Thursday, October 8th, 2009

Valued Thomson-Shore customers,

Thomson-Shore has discovered an issue with Indesign CS4 and PDF files.

Issue: Indesign CS4 encoded fonts differently than it did in CS3.   This caused a problem with certain fonts that were used in Illustrator  or PDF files. The problem arose when those Illustrator files or PDF files were placed into Indesign CS4 and a PDF file was made. In some cases, characters (glyphs) would disappear or turn into boxes.

There is a dot release for Indesign CS4 (6.0.4) that addresses the font encoding problem that earlier versions had. We have tested it in both 6.0.3 and 6.0.4. In the updated version, all the font glyphs showed up and printed correctly.

Immediate Solution: Upgrade to 6.0.4 - this is a free update. Here is the link to the complete description of the problem and two solutions:

If anyone has any questions about this update or the problem it fixes, please feel free to contact me.
Jeff Rhoades
Prepress Technical Support